IT & Network Engineer

SaaS and Office IT Support Manage user accounts, access rights, and security settings across SaaS platforms such as email, collaboration tools, document management, and internal applications. Handle email systems, Microsoft Teams, and related productivity tools, including account creation, permissions, and basic troubleshooting. Manage and administer SaaS subscriptions, licenses, renewals, and usage tracking. Support office IT needs including desktops, laptops, printers, and standard software used by staff. Maintain system availability and resolve common user issues through timely support. Assist in managing virtual machines and basic cloud resources used for internal systems. Support content and basic technical management of the organization’s website through approved platforms, without server level administration. Security and Access Control Apply and follow IT security policies, SOPs, and access control procedures. Manage endpoint security, password policies, and basic security checks on user devices. Support compliance with government IT and cybersecurity guidelines. Assist in identifying and reporting security risks or unusual system activity. Coordination and Documentation Coordinate with vendors and service providers for SaaS tools, hardware support, and routine maintenance. Maintain accurate records of IT assets, licenses, configurations, and access logs. Prepare and update IT documentation, SOPs, and user guides. Provide on-site and remote IT support during office hours and when required. Required Qualifications Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related discipline. Experience At least 2 years of relevant experience in IT support, systems support, or SaaS based office IT environments. Fresh graduates with strong internships, practical training, or hands on experience with SaaS platforms may be considered. Required Skills and Competencies Working knowledge of Windows operating systems and basic familiarity with Linux environments. Experience supporting SaaS platforms such as email systems, collaboration tools, document management, and cloud-based applications. Understanding of user account management, access control, and role-based permissions. Basic knowledge of endpoint security, password policies, and multi factor authentication. Ability to troubleshoot common user issues related to devices, applications, and system access. Familiarity with virtual machines or basic cloud resources used for internal systems. Good communication, documentation, and coordination skills. Willingness to learn, follow SOPs, and work under supervision. High level of integrity and respect for data privacy and confidentiality