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Assistant Director Incident Management

National Telecommunication and Information Security Board (NTISB)

Government of Pakistan

Grade

PPS-9

Job Type

Contract

Vacancies

1 vacancy

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Job Description

Minimum Ten (10) years of post-qualification experience, including at least three (6) years in the relevant field. Only post-qualification experience, i.e., experience acquired after completion of 16 years of education, will be considered.

  • Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible
  • Assign unresolved Incidents to appropriate Support Group
  • Log all Incident/Service Request details, allocating categorization and prioritization codes
  • Keep users informed about their Incidents’ status at agreed intervals
  • Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
  • Provide first-line investigation and diagnosis of all Incidents and Service Requests
  • Verify resolution with users and resolve Incidents in ITSM tool
  • Escalate Major Incidents to the Incident and/or Problem Manager
  • Escalate Incidents at risk of breaching Service Level Agreement to the Incident Process Coordinator.
  • Owns all Incidents and Service Requests throughout the lifecycle

Qualification: Minimum 16 Years of education in relevant field.
Quota: Merit

Eligibility Criteria

Qualifications

BS Computer Science (BSCS) BS Software Engineering BS Cybersecurity BS Information Systems BS Information Technology (BSIT) BS Computer Engineering BS Telecommunication & Networking BS Electrical Engineering (power) MS Computer Science (MSCS) MS Information Technology (MSIT) PhD in Software Engineering PhD in Information Security Management PhD in Electrical Engineering PhD in Computer Engineering PhD in Information Technology PhD in Electrical Engineering (Power) PhD in Computer Science PhD in Telecommunication Engineering BS Telecommunication Engineering BS Electronics Engineering BS Electronics MS Telecommunication & Networking BS Electrical Engineering (General) BE Electronics Engineering BE Telecommunications BE Electrical (Telecom) BE Computer Systems Engineering MS Telecommunication Engineering MS Electronics Engineering BE Electrical Engineering BE Telecommunication Engineering BE Software Engineering MS Electrical Engineering BS Electrical Engineering (Telecommunication) MPhil Software Engineering MS Information Security MS Cybersecurity MPhil Computer Science MPhil Electronics PhD in Electronics BE Electrical (Electronics) PhD in Electronics Engineering MS Systems Engineering BS Electrical Engineering MS Computer Engineering BS Electrical Engineering (Electronics) MPhil Information Technology MS Software Engineering PhD in Electronic Engineering (Telecom) PhD in Cybersecurity BS Telecommunication Master of Engineering (Software Engineering) BSc Software Engineering MS Digital Forensics BS Computer Networks PhD in Information Systems BS Information Security BE Computer Engineering BS Information & Communication Technology PhD in Information & Communication Technology- ICT MS Telecommunication & Networks BS Telecommunication Systems PhD in Telecommunication & Networks PhD in Computer Networks BS Information Assurance BS Digital Forensics BS Network Security BS Computing BS Systems Engineering BE Systems Engineering MS Information Assurance MS Cyber Forensics MS Network Security MPhil Information Systems MS Information Systems MPhil Computer Engineering MPhil Electrical Engineering MPhil Electronics Engineering MPhil Telecommunication Engineering MPhil Systems Engineering MPhil Telecommunication and Networks PhD in Cyber Security PhD in Information Security PhD in Digital Forensics PhD in Network Security

Experience

10 Years

Age Limit

Max: 50 years

Application Deadline

03 Aug 2026
Expired

Don't miss this opportunity! Submit your application before the deadline.

Quick Overview

Posted: 19 Jul 2026
Deadline: 03 Aug 2026
Vacancies: 1
Experience: 10+ years
Age Limit: Max: 50

About Employer

National Telecommunication and Information Security Board (NTISB)

National Telecommunication and Information Security Board (NTISB)